Online Customer Care
₹780.00
Description
A timely and desirable resource for any organization attemping to set up and maintain a world-class customer care operation, this book provides a comprehensive introduction to the emerging technologies in customer care. Cusack explains how process-driven system design, user interaction, content provisioning, and data gathering can help your organization achieve best in class customer care.
Organizations looking for cost-effective ways to service their customer using integrated online solutions for their customer care environments will gain much insight from this one-stop, complete resource.
Additional information
| Authors | Michael Cusack |
|---|---|
| Publisher | Infotech |
| Publishing Year | 1999 |
| Binding Type | Hard Cover |
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