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This fourth edition now includes information on the quality cost systems involved with the education, service, banking, and software development industries. You’ll also find new material on ISO 9001, cost systems in small businesses, and activity based costing. Additional information on team-based problem-solving, customer satisfaction, and the costs involved with the defense industry are also offered.

This handbook covers compliance with good manufacturing practices (GMPs), as regulated and guided by national and international agencies for the pharmaceutical industry. It covers finished human and veterinary drugs and biologics, and combination devices, as well as their component raw materials (including active pharmaceutical ingredients (APIs) and excipients), and packaging and labeling operations.

Sponsored by ASQ’s Measurement Quality Division, this handbook serves as an excellent desktop reference for calibration technicians, supervisors, managers, quality inspectors, auditors, those in calibration and/or testing laboratories, consultants, and teachers. Whether you’re changing disciplines in your career field, helping to becoming certified to a new or different standard, accepting more responsibilities as a supervisor or manager, training your fellow calibration practitioners, or using it to prepare for ASQ’s Certified Calibration Technician (CCT) exam, this handbook provides the information, guidance, and knowledge to help you achieve your goals.

The Perfection That is You opens a gateway to an amazing journey.

Now, all that remains is to begin walking down this exciting path of empowerment.

For details please mail at info@kojopress.com

In addition, included on an accompanying CD are comprehensive check sheets to be used by internal auditors in auditing an EMS’s conformance to ISO 14001:2015.