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This book addresses the needs of:

• Users and organizations seeking a general understanding of the contents of ISO 9001:2015
• Users and organizations desiring guidance to ensure their ISO 9001:2015 QMS meets the new version requirements
• Users and organizations considering the use of ISO 9001:2015 as a foundation for the development of a comprehensive QMS
• Educators who require a textbook to accompany a training class or course on ISO 9001:2015
• Auditors who desire to increase their level of auditing competence

Authors Cianfrani and West, members of the expert group that developed ISO 9001:2015, strive to provide a context for all requirements to enable you to develop and deploy processes that will strengthen your QMS. Getting or retaining a certificate is not the real objective. Satisfied customers and organizational sustainability should be primary objectives for the organization.

The Perfection That is You opens a gateway to an amazing journey.

Now, all that remains is to begin walking down this exciting path of empowerment.

The editors included many new textbook and journal article references throughout the entire book. Within the discussion of continuous improvement methods, they added descriptions of and references to several case studies. These case studies, which include applications in the service industry, give the reader a broader context on how to apply many of the methods discussed in a real-life scenario. In particular, some of these case studies are related to quality in the service industry. Additionally, the editors updated discussions of and references to new technology important to the quality professional, such as Industry 4.0.

The CD accompanying the print book and at the end of the e-book versions includes a practice problem set covering each part of the book and a simulated examination that has problems distributed among parts according to the scheme published in the Body of Knowledge.

Although similar to these recognized QMS standards, ISO/IEC 17025 serves a unique purpose: laboratory accreditation. It is not unusual for laboratories to retain dual certification to ISO 9001 and ISO/IEC 17025.

Each chapter stands alone, and the chapters may be read in any order. Some material reaching beyond the content of the BOK has been added. Supplemental reading suggestions are provided.

Learn all about:

• asking and getting high prices for your products and services, even in a “saturated” market
• thinking creatively at all times, even in a competitive market
• turning compliments into income and motivating people to act, even if they had not been planning to buy from you
• creating a growing community around you and “educating” it to patronize you and not your competitors
• marketing and selling differently and more effectively than do your competitors
• making as many people as possible talk about you as much as possible, saying only good things
• and more . . .